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Posts: 1
Registered: ‎01-07-2021

Escalation department

[ Edited ]

We made a purchase on 12/19/2020 at store #560. We were charged three times for same exact amount of original purchase and was advised all three transaction were completed within seconds from each other. Called customer service who directed us to the store, went to store next day and manager on duty provided us the phone number to customer service (same number we called the night before) and advised to do a dispute with our bank. We emailed the store and completed store experience in which a operations manager James {removed per forum guidelines} replied to try an online chat with a support member or call customer service. We keep getting the run around meanwhile $414.26 of my money is tied up with Best Buy. A dispute has been filed with my bank but why is this so difficult on Best Buy behalf to assist or rectify this issue that was an error on their system?

Posts: 1,139
Topics: 52
Kudos: 217
Solutions: 46
Registered: ‎11-23-2018

Re: Escalation department

Hello, Berriosfam, and welcome to our online community!


Thanks for posting on our forum for support, although I hate to hear about the multiple charges you've seen for a purchase. I can imagine this to be concerning, and I'm glad that you've taken steps to address this with your bank. I'm happy to look into this and record your experience in our corporate system as well.


If you are the original purchaser, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below. Per our Privacy Policy, we are only able to discuss orders with the person whose name is listed in the billing section of an order. So, if someone else made the purchase, please have them reach out to us here on the forum, through Facebook, or on Twitter (@BestBuySupport) from their own account.



Allison|Social Media Specialist | Best Buy® Corporate
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