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New Member
Posts: 2
Registered: ‎08-13-2019

Empty box (missing item)

Hello, I went to the Best Buy Store at 3090 Stevens Creek Blvd San Jose, CA 95128 and bougtht there the follow itens: 
1) a surface pro6, 
2) a surface pro type cover black, 
3) a surface pen cobalt and 
4) a MDP-HDMI SC

 

When I open the "surface pen cobalt" box it was empty, no pen in the box. I don't know what to do now. How can you resolve this?

 

I have the receipt.

 

Thanks.

Posts: 3,142
Topics: 47
Kudos: 218
Solutions: 168
Registered: ‎08-21-2017

Re: Empty box (missing item)

Hi there, pydbrazil,

 

Welcome to our community forums and thank you for letting us know about your purchase. I know I would be surprised to open up a box only to find it empty. Because you made this purchase at one of our store locations I would recommend returning their to see how we can best assist you. Please feel free to let me know if you have any more questions, I'm happy to help as much as I can!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-13-2019

Re: Empty box (missing item)

The problem is that I live in Brazil, and I made this purchase as a gift. So, I just realized that The pen was not there when my brother opened the box. Also, I have already sent an email to the store, but I have not heard from them yet.
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Posts: 3,142
Topics: 47
Kudos: 218
Solutions: 168
Registered: ‎08-21-2017

Re: Empty box (missing item)

I see, pydbrazil,

 

I would be glad to take a deeper look in to this to see how we may be able to help. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt)

 

You can send me a private message by clicking the button at the bottom of my post. I look forward to your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!