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New Member
Posts: 3
Registered: ‎08-13-2019

Empty box (missing item)

Hello, I went to the Best Buy Store at 3090 Stevens Creek Blvd San Jose, CA 95128 and bougtht there the follow itens: 
1) a surface pro6, 
2) a surface pro type cover black, 
3) a surface pen cobalt and 
4) a MDP-HDMI SC

 

When I open the "surface pen cobalt" box it was empty, no pen in the box. I don't know what to do now. How can you resolve this?

 

I have the receipt.

 

Thanks.

Posts: 3,391
Topics: 58
Kudos: 245
Solutions: 178
Registered: ‎08-21-2017

Re: Empty box (missing item)

Hi there, pydbrazil,

 

Welcome to our community forums and thank you for letting us know about your purchase. I know I would be surprised to open up a box only to find it empty. Because you made this purchase at one of our store locations I would recommend returning their to see how we can best assist you. Please feel free to let me know if you have any more questions, I'm happy to help as much as I can!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-13-2019

Re: Empty box (missing item)

The problem is that I live in Brazil, and I made this purchase as a gift. So, I just realized that The pen was not there when my brother opened the box. Also, I have already sent an email to the store, but I have not heard from them yet.
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Posts: 3,391
Topics: 58
Kudos: 245
Solutions: 178
Registered: ‎08-21-2017

Re: Empty box (missing item)

I see, pydbrazil,

 

I would be glad to take a deeper look in to this to see how we may be able to help. Can you please send me a private message with your:

 

Full name

Email address

Phone number

Customer service PIN (located at bottom of receipt)

 

You can send me a private message by clicking the button at the bottom of my post. I look forward to your response!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-13-2019

Re: Empty box (missing item)

Hello AndrewB,

 

Thank you very much for your help to resolve this issue. The store contact me and sent me another pen as fast as they could. I'm very glad that everybody worked together to fix it.

 

Bests

Patricia

Posts: 6,972
Topics: 140
Kudos: 420
Solutions: 321
Registered: ‎11-30-2015

Re: Empty box (missing item)

pydbrazil,

 

You’re very welcome! We’re happy to hear that everything is resolved now with your surface pen issue. Please don’t hesitate to let us know if you have any other questions or concerns in the future, we’re always delighted to see how we may be able to lend a hand.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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