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Posts: 1
Registered: ‎11-29-2019

Empty box in Vegas. :(

Hello, I went to the Best Buy Store at 6950 Arroyo Crossing Pkwy, Las Vegas, NV 89113, and bought there some items: 

1) a Bose 700 Limited Edition, 
2) a Logitech G902
3) a Samsung V-NAND SSD 970 Evo Plus (M2)

And at the third item is the problem.
When I open the M2 box it was empty, there was no product in the box. I don't know what to do now. I need some help. I bought it one day before the Thanksgiving day, and the store would only open at 17h30 that day (and my flight back home was at 8h)

I have the receipt obviously.


Posts: 557
Topics: 23
Kudos: 117
Solutions: 34
Registered: ‎07-23-2018

Re: Empty box in Vegas. :(

Hi there, Brunogorski,


Thanks for taking the time to connect with us! We can imagine that an empty box is a unique problem, and we would love to assist however we're able! 


Will you please send us a Private Message via the blue button in my signature with additional details? Please be sure to include your full name, email address, phone number, and Customer Service Pin from your receipt. 

Austin|Social Media Specialist | Best Buy® Corporate
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