Best Buy Store Purchase

[SarahHarper]

Picked up and Apple iPad Smart Folio case. Did Curbside. Box was given to me in a bag. Pick up at 5pm ish. Just now unboxed case for new iPad. Box had no wrapping and when opened- no case - just the packing material.

Obviously will go to store soon - but how do you return something that wasn’t in the box!?

[BrandonF-BBY Social Media Specialist]

Hello, SarahHarper,

Thank you for reaching out to us here on the Best Buy Forums. I know how I would be feeling in your situation, and would recommend bring back the item to your local store to work with the local leadership to find assist in this. If you do have any additional questions, or need more support in this, please don't hesitate to send me a private message with your full name, phone number, and email by clicking the blue private message button to the right of my name below.

Best,