01-24-2023 11:18 PM
01-25-2023 03:13 PM
Thank you for reaching out to us here on the Best Buy Forums. I know how I would be feeling in your situation, and would recommend bring back the item to your local store to work with the local leadership to find assist in this. If you do have any additional questions, or need more support in this, please don't hesitate to send me a private message with your full name, phone number, and email by clicking the blue private message button to the right of my name below.