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New Member
Posts: 2
Registered: ‎01-04-2020

Empty Box Bought in store

I went to bestbuy and bought a Mophie case. I checked out and went about my day. When I open the box there is no case inside, immediately called and they said come in and they’d replace it. I go in and after being neglected for an hour they said they can’t do anything for it. After a couple minutes of back and forth they told me to come back in tomorrow after they check the cameras. I came in again the next day for another hour just for the same guy to tell me the same answer. Is extremely frustrating wasting my money and time and on top of all that completely rude customer service. I felt like they were just making me stand there forever to “investigate” when no answers except for a no.
Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Empty Box Bought in store

This doesn’t make any sense for me. Wouldn’t you be able to tell the difference between an empty box and one with the weight of a battery in it? This doesn’t sound right.
Posts: 5,928
Topics: 201
Kudos: 492
Solutions: 294
Registered: ‎08-21-2017

Re: Empty Box Bought in store

Good afternoon, Saharmohamed21,

 

Welcome to our community forums. I've purchased a few different Mophie cases over the years and can only imagine your surprise to find this package empty. Have you had the chance to speak to a store manager during your visits to this store? They would typically be able to best assist you with this. Please let me know if you are still working to get this resolved and I would be happy to see what options we may have available to help you moving forward.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎01-04-2020

Re: Empty Box Bought in store

I don’t know how to report accounts on here but i wish I could report you
Contributor
Posts: 474
Registered: ‎09-03-2018

Re: Empty Box Bought in store

Report who now?