08-24-2020 07:49 PM
I wanted to leave an employee review for the geek squad members in your Burbank, California store.
I recently purhcased a Macbook air at the Burbank store and within less than a week of having it the screen had gotten damaged somehow. I took it into the store to see how they could help me and I met Johnny who was the manager of the geek squad department. Him and his team were kind enough to replace my laptop with a new one at no charge. I went in completely nervous and stressed because I didn't know if they were going to be able to do anything. Luckily Johnny was very kind to override everything and get the situation fixed for me. I really appreciate them for doing that for me and I will defenitley keep going back to your Burbank location in California whenever I need tech support or when I want to buy a new product. I hope this review can get back to Johnny and his team! They deserve to know how great they are.
08-27-2020 12:20 PM - edited 08-27-2020 12:21 PM
Hi, Stephanie, and welcome to our online community!
Thank you for posting to our forum. I am delighted to read about your positive experience at our Burbank store, and that Johnny and the Geek Squad team could replace your laptop.
I have forwarded your compliment to leaders at the store, as I agree that they should read this praise! We always appreciate positive feedback, and it's great to know you will be visiting the Burbank store if you have any future tech needs.