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Posts: 1
Registered: ‎02-18-2020

Employee customer service

I called my local Best Buy today for help buying a computer. The man who answered the phone offer no insight and was not helpful. I was trying to figure out the best time to buy a computer since I am on a budget and other helpful tips and tricks. All I got in return was ‘I don’t know.’ ANY information on laptops and purchasing would have been better.

I have had some great Best Buy experiences but this was handled poorly and left me frustrated. I wanted information and didn’t feel like the man I spoke to cared or wanted to help me get what I needed.
Posts: 4,529
Topics: 48
Kudos: 464
Solutions: 269
Registered: ‎11-29-2016

Re: Employee customer service

Hello, Lulu5,


Welcome to our Support Forums, and thank you for sharing your experience with us.  Be it by phone, online, or in person, we’re hopeful our customers will have a positive experience with each associate they interact with, so it’s disappointing to hear your call to your local Best Buy store didn’t go as smoothly as we would have hoped.  I know when I upgraded my own laptop roughly a year ago, I had plenty of questions as well, so I completely understand why you’d want to gather some additional information before making your final purchase.


If you’re still in the market for a new computer or laptop, there are a few additional options available to you, so you might get the answers you’re looking for.  For starters, our Laptop Buying Guide certainly came in handy for me when I was shopping last year, and I’m hopeful it will provide you some additional insights as well. 


If you’ve not decided on whether a laptop or desktop computer is best for you, you’ll be able to find additional buying guides here.  Alternatively, if you’d rather discuss your options with our sales teams by phone, they can be reached at (888) BESTBUY or (888) 237-8289.  Finally, if you’d like to take a look at what computers we have available, and get your hands on a few to help narrow your search, I recommend heading to the computer sales department of your local Best Buy store, and I’m optimistic they’ll be able to answer any additional questions you might have.


Thanks for posting,

SeanM|Social Media Specialist | Best Buy® Corporate
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Emerging Expert
Posts: 7,676
Registered: ‎02-25-2013

Re: Employee customer service

I have historically found that the best sales happen around federal holidays.  When i worked the industry the July 4th Sales were typically some of the better ones.


Best Buy just had a pretty good Presidents Day sale and I picked up a new printer at a pretty good sale price. 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.