11-16-2022 12:53 PM
I wanted to share some positive feedback about an interaction I had with two employees at the best buy location that is located at 567 Pinnacle Pkwy in Bristol, TN.
I had accidentally purchased the wrong size chest freezer on the website and had cancelled the order and was waiting for the money to be refunded. I had the cash on me to purchase the freezer I wanted, so I went into the store and explained my situation and which freezer I meant to buy.
Jared was the employee who helped me with my purchase in store. While we were in the process of making my purchase, Jared noticed that it was charging me $69.99 for delivery when I only live 1.6 miles from the location that I was purchasing the freezer from when online it was a free delivery. He asked his manager Cody to come over because he had a question about why I was being charged for $69.99 delivery when I lived close to the location. Cody tried to find the answer himself and the only solution we could come up with was that the freezers weight was the reason why I was being charged for the delivery.
I never asked them to waive the delivery fee, I was more than willing to go ahead and pay the price for the freezer & the delivery, but they waived the delivery fee. I appreciated how friendly Cody and Jared both were and how dedicated they were in helping to find a solution for the problem. They went above and beyond and I appreciate their help.
11-16-2022 03:26 PM
Welcome to our Best Buy Community Forums.
Thank you for reaching out and letting us know of your experience during your recent visit at the Bristol, Tennessee location. We are always happy to receive positive feedback and appreciate you sharing this with our online community.
I will happily pass this information along to the store Leadership Team. If you'd like us to document this interaction into our corporate system as well, kindly send a private message that includes your full name, phone number, and email address. You can send a private message by simply clicking the button to the right of my signature.
Thank you again for connecting with us.