03-07-2022 08:59 PM
Your site is very difficult for me to navigate, and I'm not sure if I was able to leave feedback correctly. I sent an email regarding my expierence, and left a review on the site - but wasn't sure if it was the correct "form". I really want to pass on my thanks regarding my expierence, so am posting here just to ensure it gets through.
Best Buy Cascade Station:
9739 NE Cascades Pkwy
Portland, OR 97220
I’m a 100% Disabled Army Veteran. My disability prevents me from leaving my home too often.
On 3/6/22 I found an "Open Box" TV online that was perfect for my daughters. I have 2 daughters and they each needed one. One was available close to me, which I purchased, and one was available at the Cascade Station location. The location was a bit away from me, but the price justified it. After paying the conformation said it would be available in an hour.
I made the drive, expensive with current gas prices. At "Store Pickup" I was told that the TV was no longer available. I was very upset and was referred to the manager, Isaiah. I was distressed and it was apparent. Gas prices for the trip and my PTSD symptoms made me feel utterly horrible! I may seem “tough”, but in this moment I was ready to return to my car in tears from the distress the drive and experience had caused.
Isaiah was the most helpful, friendly, calm, and compassionate employee I have ever spoke to, anywhere! He treated me with respect and genuinely wanted to find a way to assist. He took me to a specialist, Ji (Who was also awesome!) and offered me the same TV new. The employees handled a distressed customer in such a way I can't begin to describe the positive turn around in my emotions. Although I truly appreciate the TV, it was how these employees treated me that will leave a lasting impression on me. I wish more people with this level interpersonal skills worked at the Veterans Hospital. Please pass on my thanks! (And my daughters love the TV’s, they have immediately reduced the level of arguing at home)
03-08-2022 12:37 AM
Thank you for your service and happy to see a good outcome on this situation with the TVs. All my TVs were acquired from Best Buy and can tell you that its good to unwind at the end of the day with some good shows. I have a 32" Roku TV in the bedroom and a HiSense 55" Smart TV. I did not care for the Google TV built into the TV so broke down and got the Roku Express.
Does your TV have apps built in? You can often find a Fire Stick Lite or a Roku Express for $29.99 in stores which is an inexpensive way to upgrade your TV. Unless you are into 4K streaming then you need the 4K models which get a little more pricier.
03-08-2022 08:13 AM
Thank you for taking the time to share your experience. To echo what hockeycanuckjc said, your service to our country is extremely appreciated. We also appreciate you choosing Best Buy for this investment. Our goal is to make the purchase and fulfillment process seamless, although I understand the open-box television you originally selected was somehow no longer available. It is a relief to know Isaiah was able to step in and exercise his leadership skills to provide you with a satisfactory solution, and it sounds like Ji was able to help you select another device for your daughters. When our customers have great experiences, we love to hear about them, so we can cascade the recognition to the appropriate leaders.
I’d love the opportunity to formally document your feedback. If you would not mind sending me a Private Message, that would be the most secure way for me to collect the necessary information. To send a Private Message, simply select the darker blue icon, which is located across from my signature. Please include your full name, email address, and telephone number. I look forward to hearing from you.