10-20-2021 07:10 AM
I visited store 25 in Greenfield, Wisconsin on 10-19-21 to get a new iPhone set up. Your employee Jo C., was very helpful. We had a lot of difficulty with AT&T. They had something in their system preventing us from gettting the new phone set up with my existing number. Jo was given a bit of a runaround by several of the AT&T support people and had to place several calls to finally get what we needed. Jo did a great job of sticking with the problem and keeping a great attitude through a difficult process that was out of his control. He was very professional and apologetic for the delays (which weren't his fault). Thanks for the good work Jo C.!!
10-20-2021 05:34 PM
Welcome to our Best Buy Support Forums! I know it's all to common for people to share their bad experiences, which are important so we know where we need to fix things, but I can appreciate you wanting to ensure that the great service from Jo C. is known.
I will be certain to pass along our thanks to Jo's manager so that they can be recognized on the store level. I hope you are enjoying the new iPhone, after going through so much to get it working. If you should need anything at all, feel free to let me know.