10-14-2017 06:32 PM
10-16-2017 05:53 PM
Welcome to our forum, and I should be able to shed some light on this. I am sorry if you were given any incorrect information causing you to go to your local store twice for no reason. It sounds like the store was correct in advising you of your options as this coupon has to be used when you are purchasing the phone.
Since you had already purchased the phone in order to get the gift card you would have needed to return the phone, wait for your upgrade eligibility to be reinstated by the carrier, and then repurchase the phone using the coupon that was sent you. It was most likely coincidence that you received this coupon email on the same date that you purchased your iPhone 8.
|Allan|Senior Social Media Specialist | Best Buy® Corporate|
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