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New Member
Posts: 4
Registered: ‎12-10-2018

Drove 60 Miles to pick up an Open Box VG248QE only for their inventory to be wrong

This happened a few days ago and their inventory still isn't updated online. I wasted time and money going out to this location.

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Registered: ‎08-08-2017

Re: Drove 60 Miles to pick up an Open Box VG248QE only for their inventory to be wrong

Hello Grantham,

 

Welcome back to our community.  I consider my time very valuable and would hate to drive to a store, expecting to pick up an item, only to find it was out of stock upon my arrival.  I regret the obvious inconvenience this experience seems to have caused you.

 

Can you tell me which location you visited that appears to have had (and may still have) this monitor?  Did you speak with any in-store associates concerning the whereabouts of this open box model?  If so, what did they say?

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-10-2018

Re: Drove 60 Miles to pick up an Open Box VG248QE only for their inventory to be wrong

Hi Sam, it was the Southaven, MS Best Buy and I did speak to two associates who informed me that they couldn’t find it and that sometimes the system is just off
Posts: 2,152
Topics: 42
Kudos: 363
Blog Posts: 16
Solutions: 133
Registered: ‎08-08-2017

Re: Drove 60 Miles to pick up an Open Box VG248QE only for their inventory to be wrong

Hi Grantham,

 

Thank you for letting me know!  I will follow up with our Southaven store to ensure our open box inventory properly reflects what is available in-store to prevent future interactions like this from occurring.  If I find out that they are able to locate this particular unit, I’ll be sure to let you know.

 

I appreciate you bringing this to our attention and hope you have a wonderful day!

Sam|Retired Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎12-10-2018

Re: Drove 60 Miles to pick up an Open Box VG248QE only for their inventory to be wrong

Don't bother with an inventory update. My last few experiences haven't gone well with you guys. Unless youre able to compensate for the waste of gas/time i'm taking my business elsewhere. Thanks

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Posts: 2,152
Topics: 42
Kudos: 363
Blog Posts: 16
Solutions: 133
Registered: ‎08-08-2017

Re: Drove 60 Miles to pick up an Open Box VG248QE only for their inventory to be wrong

Hi Grantham,

 

While I regret the inconvenience posed to you by this situation, these are not circumstances in which we would offer compensation.  I understand your disappointment, but I truly hope you'll decide to give us another chance in the future to earn back your loyalty.  If there are any further questions I can answer in the meantime, I'm happy to do so.

 

Best wishes,

Sam|Retired Social Media Specialist | Best Buy® Corporate
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