10-17-2021 01:48 AM
10-20-2021 01:39 PM
Thanks for taking the time to share this experience on the Best Buy forum. What you describe is far from the smooth and convenient store pick up process that we expect so I'm glad that you were able to provide this feedback so that I can ensure it gets to the right place. You had mentioned that you would be willing to provide names privately, and I would indeed appreciate that detail along with a couple other pieces of information.
In your private message, please include your full name, phone number, email address, order number, the names of the managers (if you remember), and an update on the situation if anything has changed. Beyond recording your feedback, if you're still in need of assistance with the order, I'd like to do what I can to ensure everything is resolved. As you may already be aware, if you're logged into the forum from a PC, you should see a blue "Private Message" option next to my signature below this post. Otherwise, if you click on my name to the left of this post (Kayla-BBY), that should take you to my "About" page where you should be able to select the option to send me a private message.