01-12-2021 08:54 PM
01-16-2021 11:55 AM
Welcome to our Best Buy forum community and thanks for taking the time to create an account to share this experience with us.
Our goal is to provide the best shopping experience possible. We know an important part of that is charging the correct amount, as well as refunding you quickly if something went wrong and you were double charged. That's why it hurts me to learn that hasn't been the case for you while trying to get this corrected. While I wish your time with us had been the stress-free one we had planned, I'm glad you said something so we can check this out.
Using the "Private Message" option in my signature, can you please send over your full name, phone number, and email address? Also, if you have the receipt reflecting the double charge, could you provide me with the Customer Service PIN located at the bottom of the receipt?