Best Buy Store Purchase

[CesarAndres1002]

I made a purchase of a surface pro 7 and had a double charge. I contact the bestbuy more than 3 times but they do not solve me anything, they tell me that I have already been returned but it is already 2 months since I buy my surface and I am not reflected the deposit and those of bestbuy tell me what ino can give me the receipt of the deposit.
My account was left in negative numbers and I can't make any college payment for this problem that bestbuy cant solve.
I spoke to my bank and they told me that the refund has not arrived
I don't know what to do anymore.

[Elle-BBY Social Media Specialist]

Hey, CesarAndres1002,

Welcome to our Best Buy forum community and thanks for taking the time to create an account to share this experience with us.

Our goal is to provide the best shopping experience possible. We know an important part of that is charging the correct amount, as well as refunding you quickly if something went wrong and you were double charged. That's why it hurts me to learn that hasn't been the case for you while trying to get this corrected. While I wish your time with us had been the stress-free one we had planned, I'm glad you said something so we can check this out.

Using the "Private Message" option in my signature, can you please send over your full name, phone number, and email address? Also, if you have the receipt reflecting the double charge, could you provide me with the Customer Service PIN located at the bottom of the receipt?

Cheers,