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New Member
Posts: 2
Registered: ‎03-01-2022

Double charge on Elden Ring collector's edition pre-order

Greetings,

I pre-ordered elden ring months ago and was charged then on one of my credit cards, when it was time to ship the game I was asked to confirm the payment method and used a different card, now I've been charged twice and have not received a refund on the first payment.

It's been nearly 5 days since the release of the game.
Posts: 73
Topics: 3
Kudos: 24
Solutions: 7
Registered: ‎11-08-2021

Re: Double charge on Elden Ring collector's edition pre-order

Hello, AmmarMalaih, 

 

Thanks for reaching out to us on Best Buy Forums. Please note that customers are not charged when placing an order. Instead, we will place an authorization hold in the amount of the order on a credit or debit card. When the order is shipped, your card will be fully charged. Once the full charge is approved, the authorization hold on the other card would be released. Your bank can sometimes take up to 30 days to release these funds back to your account. 

 

Regards,

Phoenix|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-01-2022

Re: Double charge on Elden Ring collector's edition pre-order

It has been over a month now and I have yet to receive my original funds on my first credit card. Please help me out here
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Posts: 64
Topics: 2
Kudos: 7
Solutions: 2
Registered: ‎01-17-2020

Re: Double charge on Elden Ring collector's edition pre-order

Hi there, AmmarMalaih, 

 

Thank you for following up with us here on our Forums page. I'd love to take a closer look at your order to see what we can learn. To get started, can you please send us a Private Message verifying your full name, email address, and phone number? 

 

Thank you for your patience here.

Duncan|Social Media Specialist | Best Buy® Corporate
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