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Posts: 1
Registered: ‎05-17-2021

Double-Charged for TV purchase back in Feb (still on refund)

[ Edited ]

Hello! My husband purchased a TV at the Coon Rapids, MN location (store #540) on February 7th, 2021. This purchase was supposed to come with free delivery the following day. On February 8th, 2021 the delivery was cancelled (I think due to a snowstorm??) and our order number, when we looked it up online, said cancelled. Actually it still does say cancelled - Order Number {removed per forum guidelines}. We were not even contacted, so it was all very weird. Since the order said cancelled, we presumed that to be the case, and figured we needed to make our purchase all over again.


My husband then went back to Coon Rapids to talk to them about the cancelled order & to repurchase the TV. They no longer had the TV we wanted in stock, so he was sent to the Maple Grove store (store #329). We triple-checked that the order was truly cancelled before heading over to Maple Grove, and then went and purchased the TV that we wanted to purchase from the beginning. This Maple Grove purchase on 2/12 went through perfectly & we received our TV.


Now, 3 months later, I realized we did not ever receive a refund for the initial cancelled order! So we have two charges for $752.66. ONE successful tv purchase. The other for a tv that we never received/picked up or anything. It clearly shows on our bank statement and there is NO refund for the problematic order.


Please help!!

Posts: 173
Topics: 7
Kudos: 44
Solutions: 2
Registered: ‎08-02-2019

Re: Double-Charged for TV purchase back in Feb (still on refund)

Welcome to our community, katiej1111,

 

Thank you for reaching out to us. A new TV would be a great addition to any home, and I can understand your concern if the original purchase may not have processed as expected. As a new parent, I’m very aware of the checkbook balance, and how hard it can be if there are funds unaccounted for. I’d be happy to learn more about what had happened, as well as to go over our options going forward. To get started, can you please send me a private message with your full name, email address, and phone number? You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.

Scott|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-27-2021

Re: Double-Charged for TV purchase back in Feb (still on refund)

Hello - this is Jason now, and wanted to confirm that my wife (katiej1111) is definitely authorized to talk about this purchase - she offered to help sort it out & has access to all of our accounts where the funds were pulled from twice. Could you please take a look at why we didn't get refunded for the first cancelled order?  I am looking at making more Best Buy purchases over the holiday season, and wanted this sorted out before attempting more large purchases.  I am nervous about this happening again - not sure where things went wrong because I did receive confirmation that the first order had been cancelled, prior to initiating a second attempt at purchasing.  Appreciate your assistance very much, and sorry for drawing this out so long.

 

Jason

Posts: 11,642
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Registered: ‎09-29-2008

Re: Double-Charged for TV purchase back in Feb (still on refund)

Hey, Jason,

 

Thanks for reaching out on this, and given your wife reached out more than half a year ago on this I would need both of you to send us a private message with your names, phone numbers, email addresses, and order numbers in question here. To send me a private message simply click on the message button in my signature. In the message from you please authorize me to work with your wife once she sends me a private message also.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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