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New Member
Posts: 3
Registered: ‎06-15-2020
Accepted Solution

Double Charge?

I purchased an Apple Watch and a case for it. On my card statement I have three charges. One charge for the watch which was $346.44 another for the case which was $21.05 Then a charge for 367.49 which overdrafted my account.
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Recognized Member
Posts: 114
Registered: ‎07-16-2014

Re: Double Charge?

Sounds like either the first two charges or the last one was a hold. If it says "pending" on any of them, it's what it is, and holds is something that banks do, not Best Buy. When you place an order, BB sends a request to your bank to make sure you have the funds in the account, when they do that the bank places a hold on that amount. That held amount should normally be replaced by the actual charge once it's processed, or be released after 3-5 business days if the transaction is canceled. There are two possibilities I guess, one is the bank is going it in a weird way, and the second that Best Buy is by using different order numbers for the first funds availability check and the actual order, but personally, I've never been "double" charged by Best Buy on any of my cards.

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New Member
Posts: 3
Registered: ‎06-15-2020

Re: Double Charge?

Today is the fifth day. So I’m hoping the charge gets reversed. I’ve ordered from bestbuy before and never had this happen.
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Posts: 580
Topics: 21
Kudos: 115
Solutions: 25
Registered: ‎11-23-2018

Re: Double Charge?

[ Edited ]

Hello, Tywonb2, and welcome to our online community!

 

Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your recent order.

 

We would hate for you to be charged extra on a purchase. As drumn_bass mentioned, this could have been a hold or authorization that was not releasing right away. Since your post, has this been resolved? Are you now charged the correct amount?

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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