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New Member
Posts: 2
Registered: ‎04-10-2019
Accepted Solution

Double Charge

Hi, 

 

I made a purchase at a Miami store, and have double charged on my credit card how can I proceed to the refund?

 

Thanks in advance

 

Posts: 296
Topics: 13
Kudos: 76
Solutions: 15
Registered: ‎11-23-2018

Re: Double Charge

Hello, alehorestein, and welcome to our online community!

 

Thank you for reaching out to us for support on the Forums. I would be alarmed by a double charge to my credit card as well, and I'm happy to look into this for you.

 

Can you please send me a Private Message including your full name, email, phone number, and order number to start? You can find the blue option to message me to the right of my name, below.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Emerging Expert
Posts: 6,034
Registered: ‎02-25-2013

Re: Double Charge

Unfortunately not all banks do a good job of reporting activity on credit and debit cards.  

 

First check your online BB account and see if you have a double charge.

 

However, chances are the first charge is the authorization and the second charge is the actual charge.

 

An authorization is done first to make sure there are sufficient funds and the code and address check out.

 

For a point of purchase charge the charge is then done immediately after the authorization.

 

Banks should remove the authorization as soon as the charge goes through.  Sometimes they do  not.

 

Bank of America has been notorious for doing this.

 

Rather than trusting to what you see online it would be a good idea to call your card holder directly.  The service person one the phone should be able to tell you exactly what it is. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 2
Registered: ‎04-10-2019

Re: Double Charge

Thanks for your answer, but is not the case, Bestbuy send me two tickets one at the moment of the purchase, and one 5 hours later.
Highlighted
Emerging Expert
Posts: 6,034
Registered: ‎02-25-2013

Re: Double Charge

glad you were able to  get it cleared up

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 1
Registered: ‎08-06-2019

Re: Double Charge

I also was double charged for a 12.50 ipad tablet pro.  I have tried talking to everyone for the last month,and no one really seems to do anything but throw me around.  I would like the extra tablet taken of of my BBCC. Can I pease get the number or email for the executives?  I am sure that they can help me,

 

Thanks,  Wendy

New Member
Posts: 1
Registered: ‎08-06-2019

Re: Double Charge

I bought an wireless Xbox one controller August 1st and it shipped yesterday and I got charged again?? What’s up with this Best Buy. Now my account is in the negatives
Emerging Expert
Posts: 6,034
Registered: ‎02-25-2013

Re: Double Charge

What you were probalby seeing on your online bank system was an authorization followed by a charge.  

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
Posts: 59
Topics: 0
Kudos: 23
Solutions: 5
Registered: ‎11-23-2018

Re: Double Charge

Hey, WJV3,

 

Welcome to the Best Buy Forums! Thanks for taking the time to create a profile and connect with our community.

 

I would be happy to look into your recent purchase and see what answers I can provide. To get started, can you please send me a private message with your full name, email, phone number, and order number? To send this info privately, please be sure to click the blue box in my signature below!

 

Regards,

Quinton|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!