Best Buy Store Purchase

[alehorestein]

Hi, 

I made a purchase at a Miami store, and have double charged on my credit card how can I proceed to the refund?

Thanks in advance

[Allison-BBY Social Media Specialist · Accepted solution]

Hello, alehorestein, and welcome to our online community!

Thank you for reaching out to us for support on the Forums. I would be alarmed by a double charge to my credit card as well, and I'm happy to look into this for you.

Can you please send me a Private Message including your full name, email, phone number, and order number to start? You can find the blue option to message me to the right of my name, below.

Happy to help,

[bobberuchi]

Unfortunately not all banks do a good job of reporting activity on credit and debit cards.  

First check your online BB account and see if you have a double charge.

However, chances are the first charge is the authorization and the second charge is the actual charge.

An authorization is done first to make sure there are sufficient funds and the code and address check out.

For a point of purchase charge the charge is then done immediately after the authorization.

Banks should remove the authorization as soon as the charge goes through.  Sometimes they do  not.

Bank of America has been notorious for doing this.

Rather than trusting to what you see online it would be a good idea to call your card holder directly.  The service person one the phone should be able to tell you exactly what it is. 

[alehorestein]

Thanks for your answer, but is not the case, Bestbuy send me two tickets one at the moment of the purchase, and one 5 hours later.

[bobberuchi]

glad you were able to  get it cleared up

[WJV3]

I also was double charged for a 12.50 ipad tablet pro.  I have tried talking to everyone for the last month,and no one really seems to do anything but throw me around.  I would like the extra tablet taken of of my BBCC. Can I pease get the number or email for the executives?  I am sure that they can help me,

Thanks,  Wendy

[JOHNO130]

I bought an wireless Xbox one controller August 1st and it shipped yesterday and I got charged again?? What’s up with this Best Buy. Now my account is in the negatives

[bobberuchi]

What you were probalby seeing on your online bank system was an authorization followed by a charge.  

[Quinton-BBY Social Media Specialist]

Hey, WJV3,

Welcome to the Best Buy Forums! Thanks for taking the time to create a profile and connect with our community.

I would be happy to look into your recent purchase and see what answers I can provide. To get started, can you please send me a private message with your full name, email, phone number, and order number? To send this info privately, please be sure to click the blue box in my signature below!

Regards,