Best Buy Store Purchase

[Tj6]

I was in my local BestBuy, which I used to love, and was treated terribly. I waited almost a half hour to purchase a tv that I knew I wanted. I asked at the service center and he said he’d call someone. No one came. I asked another lady for help and she said she’d have to get someone else. After 25 minutes I finally found someone and asked if she worked there. Her response was, “I hope so.” Considering bestbuy doesn’t care about its customers, makes them wait, and is rude to them, I’ll do my shopping at Walmart or Amazon from now on, delete the app, and I’ll be sure to tell everyone of my experience here. There’s no excuse for being inattentive to customers and treating them rudely when employees are actually forced to do their job.

[hockeycanuckjc Community Veteran]

This is not the experience you should have in the store. Let the community here try to help you turn this experience around. What kind of TV were you looking for and what are your primary uses? We can help you find the perfect fit for your house  

FYI This is a great place to get pre-purchase info - Any tech or product questions we're happy to help

On a side note a moderator may be following up with you further regarding your experience. I on the other hand are just an everyday shopper at Best Buy just like you and I answer posts on my own time, without kicks or compensation. 

So feel free to ask and if you feel comfortable doing so, place an order online for in store pickup so you can avoid the lines  

[Tj6]

Thank you for the kind words. I wound up purchasing a TCL roku tv, I'm just really fed up with best buy (at least the one I visited). The sad part is I knew exactly what I wanted when I went in, all I needed was a sales rep to see if any were available in stock or not. It's not exactly an item I could just grab off the shelf. It would have been a fast transaction and an easy sale for both parties, but instead I left not ever wanting to return or shop there again, and it could have been prevented with common courtesy. Thank you again for the reply and I'm glad you've had good experiences there (even to the point where you use the forums so often.  )

[hockeycanuckjc Community Veteran]

I have a Roku TV in the bedroom myself. I love the TV Sometimes I can't sleep at night and I find myself watching cool stuff on the free streaming apps. Especially free episodes of cartoons that I grew up watching on Saturday morning. 

[Kadian-BBY]

Welcome to the Best Buy Forums!

Hi Tj6. Thank you for taking the time to stop by our community forums and letting us know about your experience shopping in our stores. It's unfortunate that you've had a negative experience in our stores as this does not reflect the kind of experience we want our customers to have. I can have your feedback forwarded to the store's leadership team for training purposes. If you don't mind, please send me a private message by clicking on the blue button next to my signature, so that I can gather some more information. I look forward to hearing from you.

Sincerely,