09-23-2020 09:27 PM
I purchased over $3000 in TV and associated equipment on July 17 from the BestBuy in Westbury.
I have 2 issues that have not yet been resolved.
The amount of time I have spent on getting my money on points back is beyond insane. Please let me know how to reach someone that can actually help me since everyone has been totally useless so far.
Solved! Go to Solution.
09-23-2020 10:45 PM
1. If the gift cards are on the receipt, I'm not sure how it was not deducted from the total. There's not really a way to both make it appear on the receipt and yet have no affect on the total. I'm sure the moderators will want to look into that for you and clarify what you are seeing.
2. Once a Best Buy Credit Card promotion is selected by the sales associate, your acceptance on the signature pad is required to proceed. This was specifically added to the signature pads to ensure you're aware of what promotion your purchase was tendered under. As these two have different interest liabilities, with the financing on no-interest promotions paid for by the retailer and the standard revolve applying all interest to your individual account, it is typically very tricky to modify once the return period is over. Perhaps when the moderators reach your post they can help clarify a bit more.
09-24-2020 08:56 AM
1. The store and the salesperson have acknoledged that it was not deducted. I don't know what they did wrong, but it was definitely not applied.
2.I understand that it might be difficult to modify, but since I was not informed of the ramifications of the no-interest promotion (i.e. not getting the 5% in BestBuy points) something should be done to make up for this. I have been getting the run-around for 2 months. HORRIBLE CUSTOMER SERVICE.
09-24-2020 05:59 PM
Since this is the only response I have received, it is OBVIOUS THAT BESTBUY DOES NOT CARE! I will now be posting this all over social media. This is absolutely atrocious!!!!
09-24-2020 07:10 PM
09-25-2020 10:47 AM
How do I get to the correct support channels? I tried calling and spent over 3 hours getting the runnaround and then got diconnected. I also tried contacting a moderator on this forum and did not get a response. I would be happy to contact someone that can help the "correct" way, but I don't see how to do that.
09-25-2020 12:30 PM
Welcome to our Best Buy forum community! Although I wish your reason for reaching out was a happier one, I'm glad you took the time to bring this to our attention. Our goal is always to provide the best shopping experience possible, so it hurts to hear that was not the case for you during that purchase.
I can imagine how I'd feel if this happened to me, so I can understand why you'd feel discouraged after not receiving help with this. While I can't promise a certain result, I'd be happy to look into this further to see what options we might have to turn this around. You mentioned that you sent someone a Private Message earlier; I was able to track it down and will respond there shortly.
Look forward to working with you on this!
10-03-2020 10:17 AM
You were fantastic and took care of everything for me! It was a pleasure working with you and you certainly do CARE!!
You are an asset to Best Buy.
10-03-2020 06:10 PM
Thank you, David!
I appreciate that you gave me the chance to review this situation further, so I could take the steps to turn your shopping experience around!