Best Buy Store Purchase

[Bowwow12]

I purchased over $3000 in TV and associated equipment on July 17 from the BestBuy in Westbury.  

I have 2 issues that have not yet been resolved.

1. I gave the salesperson $135 in gift cards which he did not apply.  The gift cards are on the receipt that I have, but were not deducted from the amount that was charged on my BestBuy credit card.  Despite numerous phone calls and in person visits to the store, they have been unable to apply the $135 in gift cards which they took and apparently threw out.  This has been going on for 2 months.
2. The salesperson put me on 24-month interest free financing which has deprived me of the BestBuy points worth over $150.  I have the card on auto-pay so the interest free financing is of no value to me.  The total amount was automatically paid off last month.  The salesperson told me to call the Best Buy credit card company (Citibank) and they would take care of it.  Well after being bounced around for over 2 hours today, I was disconnected.  The credit card company told me they can't fix it, the rewards department said they can't fix it.  I was then transferred to some other department that also couldn't fix it and they said they would transfer me to some other rewards department, which is when I was disconnected. 

The amount of time I have spent on getting my money on points back is beyond insane.  Please let me know how to reach someone that can actually help me since everyone has been totally useless so far.

Thanks,

David 

[jdogg836]

1.  If the gift cards are on the receipt, I'm not sure how it was not deducted from the total.  There's not really a way to both make it appear on the receipt and yet have no affect on the total.  I'm sure the moderators will want to look into that for you and clarify what you are seeing.

2.  Once a Best Buy Credit Card promotion is selected by the sales associate, your acceptance on the signature pad is required to proceed.  This was specifically added to the signature pads to ensure you're aware of what promotion your purchase was tendered under.  As these two have different interest liabilities, with the financing on no-interest promotions paid for by the retailer and the standard revolve applying all interest to your individual account, it is typically very tricky to modify once the return period is over.  Perhaps when the moderators reach your post they can help clarify a bit more.  

[Bowwow12]

1.  The store and the salesperson have acknoledged that it was not deducted.  I don't know what they did wrong, but it was definitely not applied.

2.I understand that it might be difficult to modify, but since I was not informed of the ramifications of the no-interest promotion (i.e. not getting the 5% in BestBuy points) something should be done to make up for this.  I have been getting the run-around for 2 months.  HORRIBLE CUSTOMER SERVICE.   

[Bowwow12]

Since this is the only response I have received, it is OBVIOUS THAT BESTBUY DOES NOT CARE!  I will now be posting this all over social media. This is absolutely atrocious!!!!

[jdogg836]

You posted yesterday, the current turnaround for a response from a moderator is 5 days. You didn’t go through the normal support channels, you posted on this forum...which connects you with the moderators who work out of and provide answers on behalf of the corporate office. I am sure that they appreciate your patience as they help all of the customers who posted ahead of you.

[Bowwow12]

How do I get to the correct support channels?  I tried calling and spent over 3 hours getting the runnaround and then got diconnected.  I also tried contacting a moderator on this forum and did not get a response.  I would be happy to contact someone that can help the "correct" way, but I don't see how to do that.

[Elle-BBY Social Media Specialist · Accepted solution]

Hi, Bowwow12,

Welcome to our Best Buy forum community! Although I wish your reason for reaching out was a happier one, I'm glad you took the time to bring this to our attention. Our goal is always to provide the best shopping experience possible, so it hurts to hear that was not the case for you during that purchase. 

I can imagine how I'd feel if this happened to me, so I can understand why you'd feel discouraged after not receiving help with this. While I can't promise a certain result, I'd be happy to look into this further to see what options we might have to turn this around. You mentioned that you sent someone a Private Message earlier; I was able to track it down and will respond there shortly. 

Look forward to working with you on this!

Cheers,

[Bowwow12]

Thanks Elle!!

You were fantastic and took care of everything for me!  It was a pleasure working with you and you certainly do CARE!!

You are an asset to Best Buy.

Thanks,

David

[Elle-BBY Social Media Specialist]

Thank you, David!

I appreciate that you gave me the chance to review this situation further, so I could take the steps to turn your shopping experience around!

Cheers,