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Posts: 1
Registered: ‎02-17-2020

Dissatisfaction with recent store experience

I'm posting this here because I can not find an option to send this to the corporate office.  I am currently traveling and was in need of a charger for my laptop.  My initial search was Amazon to have it delivered the next day.  Since this option was not available, I visited Best Buy in Ft. Myers, FL.  I was directed to a technician to help me find the charger I needed.  


After explaining my original search on Amazon and need to find one quickly, the representative told me they did not carry what I needed.  I inquired why it was showing online and was told that often online has different availability from the store. I asked the representative what he suggested as an option for me and he told me to check AMAZON!!!


After the rep left me, I continued to search the available chargers and found one that appeared to be a fit.  I Googled the wattage requirements for my laptop and then went to the service desk to confirm that it would in fact work.  The second service representative told me that although this product said it was for phones & laptops, it was really only for phones.  I went over the wattage and product information with her to confirm the information again.  She asked her manager who said that the product would in fact work with my laptop!!!!


Retail stores attribute a decline in sales due to AMAZON purchases.  I ended up in a Best Buy store because Amazon could not help me.  Best Buy employees could not help me AND referred me back to Amazon when in fact I believe they did not even try hard enough or know their products well enough to be of assistance! 


I ended up figuring out my own problem with the help of Google but it ended up costing me $20 more for the same item I could have gotten on Amazon.  Best Buy you need to work on your customer service if you expect to stay in business!


I will not visit this retailer again for anything. Not worth my time or my business!

Posts: 6,036
Topics: 205
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Registered: ‎08-21-2017

Re: Dissatisfaction with recent store experience

Good afternoon, mlevasseur0623,


Thank you for taking the time to visit our community forums and letting us know about your experience at this store. Our team is located here at our Corporate Campus and I would be glad to make sure your feedback gets to the right place. Did you have the opportunity to speak to a store manager during your visit? If not, I would be glad to reach out to them on your behalf. Which store location did you visit? Do you remember the name of the associates you spoke to? What date and time did you visit?


I'd also like to document this here at our Corporate Campus. Can you please send me a private message that includes your:

Full name

Email address

Phone number


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
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