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New Member
Posts: 2
Registered: ‎09-25-2019

Dissatisfaction with in store pickup

Greetings,

 

Earlier today, I bought a 12' HDMI cable online at BestBuy.com and chose in store pickup at store #1415, Marysville, Wa.

 

Everything went fine until I arrived at the store at 5:00pm, expecting to be on my way quickly.  That did not happen.  I walked out of the store at 5:15pm.  There was one person ahead of me who was also there to pick one item...I don't know how long he waited but he was not happy.

 

There were two employees working the return/pickup counter.  One was on the phone and doing something on a computer - I assume he was helping a customer.  He was still on the phone when I left.  

 

I was helped by the other employee, Brent, who did a great job given the circumstances.  He was patient, apologetic, and very helpful.  Unfortunately the person he was helping had a complicated problem which is why it took so long...finally Brent was able to pass that customer to another employee who came out of the back and he helped myself and the other waiting person.  Once he was able to turn his attention to us, it took less than two minutes to get us out the door.

 

At this point, I'm not inclined to use Best Buy in this manner any more.  I could have just come in, grabbed the cable off the shelf and probably been out the door in five minutes.  For that matter, I could have saved myself the aggravation by just ordering it from Amazon...sure that would take a day but I wouldn't have been annoyed in the process.

 

Is this really the kind of feeling you want your customers to leave your stores with.  I would hope not.

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Registered: ‎11-10-2008

Re: Dissatisfaction with in store pickup

Sometimes stores can have a shortage of staff that results in services becoming a little bit slower and it's nothing that can be done.

 

They do their best to adapt to the situation.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎09-25-2019

Re: Dissatisfaction with in store pickup

Wow.  That is an interesting response.  First, I'd like to thank you for making it clear you're not an official Best Buy respondent.

 

Beyond that, you clearly have no clue why this delay occured...you're just guessing and, frankly, your guess is wrong.  Brent gave me some additional information about why the delay occured which I was going to share with an official Best Buy rep if and when they responded (which they haven't done yet).

 

Hockeycanuckjc....I'm sorry to say I will not be giving you any "kudos".  Your response was distinctly unhelpful.

 

To any official Best Buy employee who might be inclined to respond to my original post - it's no longer necessary.  I thought this was a serious effort to collect and respond to custoner feedback about their Best Buy experience...I now see it's not.  I can assure you, however, that my experience here (and the original reason for my post) will inform any future decisions I make about shopping at Best Buy.

Posts: 8,759
Topics: 1,114
Kudos: 755
Blog Posts: 0
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Registered: ‎11-10-2008

Re: Dissatisfaction with in store pickup


@GregB7 wrote:

Wow.  That is an interesting response.  First, I'd like to thank you for making it clear you're not an official Best Buy respondent.

 

Beyond that, you clearly have no clue why this delay occured...you're just guessing and, frankly, your guess is wrong.  Brent gave me some additional information about why the delay occured which I was going to share with an official Best Buy rep if and when they responded (which they haven't done yet).

 

Hockeycanuckjc....I'm sorry to say I will not be giving you any "kudos".  Your response was distinctly unhelpful.

 

To any official Best Buy employee who might be inclined to respond to my original post - it's no longer necessary.  I thought this was a serious effort to collect and respond to custoner feedback about their Best Buy experience...I now see it's not.  I can assure you, however, that my experience here (and the original reason for my post) will inform any future decisions I make about shopping at Best Buy.


Your approval is not needed as kudos is not required in the community. My post may have not been helpful but as a community we are allowed to guess. so I wish you good luck on your situation. 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 375
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Registered: ‎10-03-2017

Re: Dissatisfaction with in store pickup

Hello there, GregB7! 

 

Welcome to the Best Buy Support Forums! 

 

I understand that you have some concerns regarding a recent in-store experience. When it comes to in-store pickup, we hope that we can provide our customers with quick and easy service, and it disappoints me to hear that it took a little longer than usual to process your in-store pickup. It sounds like something may have popped up here that caused a bit of a delay in our ability to assist you right away, but I can assure you that this is not the typical Best Buy experience. As hockeycanuckjc has also mentioned, we do our best to adapt to every situation, and in the end, do our best to provide our customers with the best possible customer service each and every time they shop with us.

 

I do want to thank you for taking the time to provide us with this feedback, and I do hope that you find the time to give us another chance to make it up to you in the near future!

 

Sincerely,

 

 

Vince|Social Media Specialist | Best Buy® Corporate
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