12-04-2018 08:56 AM
On Monday, 12/3, at 10:40 a.m., at the store located at 14610 N Meridian St Carmel, IN 46032, I spoke with associate Jason. I explained that on 11/08/18, Geek Squad had (with my authorization) charged me for an annual renewal of Office 365 Home. I showed him how I was not able to install any of the 5 Office instances on my laptop. When he learned that I had edited my Microsoft account, replacing the default email I'd used to purchase the subscriiption with a different email, he told me (I did not record the conversation, so these probably aren't his exact words, but they convey what I understood him to mean), "Well, that's not our problem; you need to take it up with Microsoft." When I asked whether Best Buy would simply refund me the what I'd paid on 11/08/18 so that I could use that money to purchase a new subscription of Office 365 Home with my preferred email, again he said (something like), "No. You'll have to take that up with Microsoft." I've spend several hours trying to succeed in communicating with Microsoft, but to no avail. I'm not going to deal with Best Buy or Geek Squad again if they're not going to perform as simple a transaction as refunding a less than $100 purchase for a product that I cannot consume.
12-04-2018 10:34 AM
12-04-2018 11:59 AM
Thanks, nckhammond, for your reply. Let me respond to your first two helpful suggestions.
1.) If you to to live.Com and log in with whatever email the new subscription is tied to does it show the new subscription?
No. I cannot log in with the email I subscribed with 4 years ago. Last year, I edited my live.com account: I registered a new email, assigned it "default", and deleted the original one. When I log in to live.com with my new default email, I cannot see the screen Microsoft's helpful support screens show as the one where I should be able to download Office components onto another device. I see one that asks me to enter the Product Key. When I do that, I get a message saying that key has already been assigned to another account, and that I should log in to that account to install Office .
2.) Can you completely remove all office products (uninstall) and install the new one with the email.it's tied to?
I have not tried that. I'm a bit fearful to try.
12-04-2018 12:30 PM
12-04-2018 12:34 PM