04-09-2019 12:51 PM
Solved! Go to Solution.
04-09-2019 03:19 PM
Once a phone has been opened, it is subject to the restocking fee. While many customers opt to have their phone opened for the walk out working experience, it is not required as we can gather all necessary information to scan from the box itself. While the restocking fee is not something we would refund, we do appreciate you taking the time to write in to us today about your overall experience.
In addition, we never want our customers to receive any information that is not accurate, and would love to follow up on your SIM experience with the store for training purposes. To do so, I would just need you to send me a private message with the store you visited, your phone number, full name, and email.
To send a private message, simply select the blue box labeled Private Message to the right of my signature.