09-23-2021 05:45 PM
09-25-2021 01:15 PM
Welcome to our community, Stillinpain.
It has happen to me only on rare occasions, but like you, I too have encountered the kind of behavior you've described. There wasn't a call for it in my life at the time any more than there was for yours and it left its mark to be sure.
Certainly it is our strongest desire to have every visitor to our stores to be treated with the respect and care they deserve. The kind of callousness and misplaced aggression in your encounter with the store employees is not in line with how we want our leaders to work for and address our customers. I am wholly at a loss to offer any explanation for why your visit to the store went the way it did, but I would like to offer our apology, belated though it might be.
You mentioned that this incident was quite some time ago and has lingered since. Has something happened with Best Buy recently that brought this back to mind and compelled you to share this experience with us?
It is a shame indeed that it has influenced your choice of Best Buy as a shopping destination. It is my hope that you will one day give us a new opportunity to provide the superior experience to which we aspire.
In any event, please know we are grateful you've taken the time to let us know about this.