03-31-2019 04:17 PM
03-31-2019 04:29 PM
Welcome to our forums and Community.
We thank you for choosing Best Buy for purchasing your new 75 inch LG TV. Purchasing a new TV is always an exciting time. I can understand the experience it was to open your TV and see that there was a crack screen near the frame. We never want our customers to receive damaged, especially after spending a large amount of money with us.
During your visit did a store manager speak with you?
03-31-2019 05:05 PM
Typically, our stores should always have a manger on duty at all times. While I cannot make any promises of an outcome, I am happy to connect with our store on your behalf. Please send me a private message with the following information:
You can send me a message by clicking on the blue button that says,
“Private Message” in my signature.