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New Member
Posts: 2
Registered: ‎03-31-2019

Disappointment

I bought a 75 inch LG tv on Friday. Two employees helped me load it into my truck. They couldn’t get it tied down so they tried rearranging it. They tried laying flat but that didn’t work; finally, they put it in diagonally and I headed home. Myself and two others carefully unloaded it and we didn’t open it until Saturday afternoon. Upon opening it, we saw that there was a crack in the screen near the frame. We carefully packaged it up and took it back to the store and we were told that we could not exchange it because we probably broke it. I believe it was broken during the loading or perhaps even before that, certainly not by us. They told us that they would happily help us recycle it but that I was out of luck. Unfortunately now I’m out $1000+ and no television.
Posts: 94
Topics: 5
Kudos: 13
Solutions: 7
Registered: ‎12-28-2015

Re: Disappointment

Hello, Rogeliosanzu,

 

Welcome to our forums and Community.

 

We thank you for choosing Best Buy for purchasing your new 75 inch LG TV. Purchasing a new TV is always an exciting time. I can understand the experience it was to open your TV and see that there was a crack screen near the frame. We never want our customers to receive damaged, especially after spending a large amount of money with us.

During your visit did a store manager speak with you?

 

Regards,

 

Ken|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-31-2019

Re: Disappointment

I spoke to a manager on the phone, but in store they told me there wasn’t a manager there and that I would have to wait until Tuesday to speak to one
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Posts: 94
Topics: 5
Kudos: 13
Solutions: 7
Registered: ‎12-28-2015

Re: Disappointment

Rogeliosanzu,

 

Typically, our stores should always have a manger on duty at all times. While I cannot make any promises of an outcome, I am happy to connect with our store on your behalf. Please send me a private message with the following information:

  • Full Name
  • E-mail
  • Phone Number
  • Customer Service PIN (located on your receipt)

You can send me a message by clicking on the blue button that says,

“Private Message” in my signature.

 

Kindly,

Ken|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!