02-05-2019 09:41 PM
02-06-2019 12:03 PM
Hello, Ekwest13, and welcome to our online community!
Thank you for reaching out to us through our forum page, and for being a longstanding Best Buy customer. We appreciate you continuing to choose us for all things technology, and I'm happy to do what I can to help with your recent experience buying a VIZIO TV.
I can understand needing to return at a later date to pick up the TV. I apologize if there was maybe some kind of miscommunication between our employees as you were told different things during your two separate store visits. That being said, I'd like to dig into this a little further to see what might have happened here and what we can possibly do moving forward.
Please send me a Private Message with your full name, email, phone number, and the product SKU of the VIZIO TV you were looking to purchase. If you could also share with me the store location you visited that would be helpful. You can find the option to message me in blue to the right of me name, below.