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Posts: 1
Registered: ‎05-15-2019

Didn't recieve email receipt, what can I do?



So I purchased a new laptop charger from Best Buy yesterday. I gave the cashier my information (name, address, email), and I chose to have my receipt sent to my email. I still haven't received it.


I want to return my purchase since I was overcharged (the charger was discounted to 46.99 on the box), and my total ended up being 63.00. And my laptop still has issues with charging despite using the new cord ( I have to plug it in a certain way to be able to charge).



Posts: 18,026
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Registered: ‎09-29-2008

Re: Didn't recieve email receipt, what can I do?



Welcome to our community. I'll be happy to help locate your receipt and get a copy sent to you.


If you will please send me a private message that includes the following, I’ll do my best to help:


  • Your full name
  • Your telephone number
  • Your email address
  • The store where you made the purchase
  • The full amount of the purchase including all items and tax in U.S. dollars


To send me a private message, please click the button labeled "Private Message" in my signature below.


I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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