09-21-2021 09:39 PM
I bought a simple mobile hotspot and also paid for a data card (digital) the other day. I waited and waited for email with authorization code for data, but never got it. I went ahead and activated my device and purchased some data from the simple mobile website. I wanted to get it up and going. I tried calling bestbuy for 3hrs, and even requested a call back. Never recieved it. The next day I got a hold of a person and they said yes they saw my in store purchse and would fix it. They put me on hold while they waited for authorization. I was on hold for 41 minutes!! I had to hang up and go to work. They never tried calling me back. I still have not recieved an email. So they did not take care of it. Very disappointed with Bestbuy customer service. All this over a $34 data card.
09-22-2021 04:19 PM
Welcome to our forums. Whether located in the U.S., or around the world, we hope our customer service agents will provide a positive experience to our customers whenever they choose to contact us, so it’s disappointing to hear you’ve been unable to get the assistance you’re looking for during your previous calls to our phone support teams.
In regards to the data card you’re looking for, you should have received an email requesting you verify your information before we’re able to send the card to you. If you’re not seeing this email in your inbox or spam/junk folders, this link may be able to provide you the card you’re looking for. Simply follow that link, enter your order number and email address, and keep an eye on your email inbox for your next steps to redeem the card you’re looking for.
If you’re still having trouble accessing this card after entering your information in that link, please let me know.
09-23-2021 05:31 AM
Did you use a My Best Buy rewards account at checkout? If so, it could be associated with your account
09-23-2021 10:07 AM
Good morning, schalid,
Thank you for following up with this information. I’d like to take a closer look into your purchase to see what we can do to get this matter resolved, however, I’ll need some additional information from you to do so.
Most of the information I’ll need is sensitive information we’ll want to keep out of the public view of our forums, so I’ll be sending you a private message in a moment to gather what I’ll need. To read my message, you’ll need to be logged into your Support Forum account, and click on the orange envelope in the upper right-hand corner of your screen.
See you up there,