03-27-2019 12:11 PM
03-27-2019 03:14 PM
Welcome and thank you for connecting with us regarding your difficulties making returns in our stores. It sounds like you had a few returns to make, so I can imagine how dejected you may have felt when you were only able to complete one but not your others. I would be happy to look into this with you, but will require some additional information first. Please keep an eye on your inbox in the top right corner of the page for my private message.
04-12-2019 09:04 AM
I had posted a message on 3/27 and was able to get connected with someone the following day for assistance with a denied return. It seemed as if my issue was being taken care of and I was starting to change my dissastisfaction around. I was told by the person that they would work on it, but the person to help assist him with the matter will not be in until the following Monday and will get back with me by Friday of that week to give me an update. That would have been 4/5. I received no phone call. I waited until the next week and still received no call so I called back the number the person gave me to reach out to and left a message on 4/9. It is 4/12 and I have still received no call and feel as if I was dumped and abandoned. No update, no call back. Nothing. I don't understand the customer service that is being offered to me with this treatment.
04-12-2019 09:23 AM
I appreciate the time you’ve taken to share your further frustration with us here. I’ve forwarded your concerns to Cesar for further review. He shared he’ll be following with you via email today to address these concerns.
04-14-2019 10:29 AM
Thank you for following up to let us know that you hadn't received any communication as promised. As Cesar mentioned emailing you, we would encourage you to review your email inbox, including any spam or advertising folders, in case the email would have been filtered. If you're still unable to locate the email, please let us know.
04-14-2019 02:37 PM
Thank you for checking your email inboxes. Please know that I've followed up on this for you, and would expect you to be contacted in the next couple of business days.