04-14-2019 07:13 PM
04-15-2019 09:31 AM
Good morning, Tdr23,
Welcome to our community, and thanks for stopping by your local Best Buy store to pick up a drone before your trip! I’ve seen some pretty spectacular footage captured by drones, and I have even contemplated investing in one for myself. Given how often I move around, and how little time I usually have for my hobbies, I don’t think it’s the right time just yet. It’s important you have the right permits to operate and transport your drone, so I can understand why you’d want to bring it back after discovering how lengthy the approval process was.
My understanding is that while returning a drone does incur a restocking fee, it should still fall under the regular time frames for a return or exchange under our Return & Exchange Promise. That said, if the drone’s packaging was not opened or the device was proven to be defective, you shouldn’t be charged a restocking fee. While our store management teams reserve the right to exercise discretion over every transaction that takes place in their store, I’m uncertain why your particular request was denied. I apologize for our having disappointed you.
I’d like to take a closer look at your experience and see what I can do to help. Please keep an eye out for a private message heading your way shortly. You can view your forum inbox by logging in with your username and password, and then selecting the orange envelope icon at the top of the page.
Thank you for writing to us.