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Posts: 1
Registered: ‎08-16-2019

Delayed order confusion

I placed an order in the store on 8/12, and it was estimated to be ready for pickup today, 8/16. I checked the status this morning online and it showed preparing for pickup today, then it changed to pickup next Wednesday. I called the 800 # and a lady told me our was waiting to be picked up by the shipping people from another store, but to call my home store. When I talked to them they said it will arrive to the store on Tuesday.

Flash forward a few hours later and I received an email telling me my order was delayed. I'm so confused! Will I receive my order Tuesday or much later? I was hoping to have it before school starts on Wednesday.
Posts: 525
Topics: 31
Kudos: 151
Solutions: 25
Registered: ‎10-03-2017

Re: Delayed order confusion

Good day, uvangel915,


Thanks for writing to us here on the Forums, and welcome!


I would be a bit confused about this too, and I hope that our team is able to look deeper into this with you to try and help out. In order for us to get started, we will need some more information about your order. When you have a moment, please send us the following information in a Private Message: 


  1. full name
  2. email address
  3. phone number
  4. order number


To send a Private Message, you can click on the blue button next to my name in my signature. 


I look forward to hearing from you!

Cameron|Social Media Specialist | Best Buy® Corporate
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