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New Member
Posts: 1
Registered: ‎09-20-2019

Delayed Shipping

To whom it may concern,

The only reason I ordered this iPhone 11 from Best Buy is because it said it would be a guaranteed delivery on September 20th 2019. Now it is delayed because Best Buy is probably back ordered and just didn’t want to tell their customers so they could make more money because the customer can’t cancel after it says “preparing”. The fact that it took me about half an hour of searching and research to be able to contact Best Buy directly is insane. I finally found a bunch of other forums of problems just like this one so I decided to make an account. This type of corporate behavior is unacceptable.

How does Best Buy make this right
Posts: 270
Topics: 9
Kudos: 44
Solutions: 18
Registered: ‎02-08-2019

Re: Delayed Shipping

Hey, cc3773,

 

BestBuy.com strives to ship pre-orders as soon as they are received in our fulfillment centers. Our goal is to ensure timely delivery of a pre-ordered item on, or around, the actual release date of the product. I know how disappointing it can be to not get your item on release day, but please know that it's never our intention to keep customers waiting. At this time, please keep a close eye on your email for any updates on shipping. 

 

Best,

 

 

Meg|Social Media Specialist | Best Buy® Corporate
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