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Posts: 2
Registered: ‎03-28-2019

Defective TV

I purchased a TV at my local best buy in Orland park ,il last night. I opened the box this morning and found out the screen is broken internally, immediately after work I went to the best buy I bought this TV from to get it exchanged. I approached the customer service and recieved nothing but attitude and disrespect from these workers, they told me they cannot do anything and I would have to contact the manufacture for a replacement because its non of their bussiness ??? What happen to the 15 day return policy, I litterly bought this TV last night and called best buy corporate and they told me that the need to exchange the TV but they are giving me the runaround that the manager is on vacation and did not exchange it ! Please help
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Registered: ‎08-08-2017

Re: Defective TV

Hi there, Abdelmuza,


Welcome to our community, and thank you for choosing to upgrade your TV at Best Buy.  When making a larger purchase, it’s important to pick the right product that gets the job done and meets each of your needs.  I imagine I would be quite unhappy if I were to discover a physical defect on my brand-new television.


Newer TVs are extremely delicate and can sustain damage easily if they are handled or transported incorrectly.  We typically recommend having a Best Buy delivery team handle your item so that we can assist with obtaining a replacement if it is found to be damaged or defective upon delivery.  With apologies, our Return & Exchange Promise states that we are not able to offer a return or exchange for damaged items if they are transported home without the help of a Best Buy team.


I realize this may not be the answer you were hoping for, and I apologize for any further disappointment it may cause.  Please know I’m grateful you brought your concerns to our attention.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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