01-16-2021 08:41 AM
01-23-2021 12:13 PM
Good afternoon, adanish,
Welcome to our forums, albeit under such unfortunate circumstances. My apologies for the delay in our response to your post, as our Support Forums have become a bit backlogged over the past few days.
If you've still not received a response from your local Best Buy store, and are still in need of assistance, I'll be happy to take a closer look and offer any additional help I can provide. For me to do so, I'll just need you to send me a private message with the following information:
As you can imagine, we'll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue "Private Message" button in my signature to send me this information. If you're accessing our site on a mobile device, you many need to switch to "Full" or "Desktop" view before this button is visible to you.