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Posts: 1
Registered: ‎11-10-2022

Damaged on delivery

My recent business purchase of a 50" Roku TCL TV was damaged on delivery (box was clearly damaged, and TV screen was fractured when we turned it on). However, I didn't learn any of this until after the return window of 14 days -- which seems ridiculously short for electronics. They are refusing to do anything about this. So if I buy a $3k fridge and it falls apart on day 15, bestbuy's response is "sorry, better luck next time?" Ridiculous. Won't be shopping here again.

Posts: 137
Topics: 0
Kudos: 23
Solutions: 10
Registered: ‎10-19-2020

Re: Damaged on delivery

Hey there.


Thanks for reaching out to us on the Forums, although I wish it were on better terms. I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send us a message with your full name, email address, phone number and order number?


I look forward to your response.


Vanessa T|Social Media Specialist | Best Buy® Corporate
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