05-28-2021 04:25 PM
Trying to help my brother out; yesterday he purchased a laptop from his local store for a job at his university. When he got home and opened the box; what was inside was was a broken older laptop. Once he opened it and inspected the computer, it was very clear the box had been tampered with. As soon as he noticed this - he went right back to the store, and they refused to let him return it / accused him of tampering with it which is not the case.
What can he do??? He's been trying to get a hold of someone to have a conversation, and has had much difficulty.
05-28-2021 05:09 PM
Thank you for taking the time to visit us here on our community forums and letting us know about your brothers experience with this purchase. I can imagine his surprise to open this package only to see a different computer inside and would be glad to give you some details on how to get help moving forward.
We look forward to hearing back from him so we can see what options may be available to assist him.