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New Member
Posts: 2
Registered: ‎05-28-2021

Damaged / incorrect laptop

Hello all,


Trying to help my brother out; yesterday he purchased a laptop from his local store for a job at his university. When he got home and opened the box; what was inside was was a broken older laptop. Once he opened it and inspected the computer, it was very clear the box had been tampered with.  As soon as he noticed this - he went right back to the store, and they refused to let him return it / accused him of tampering with it which is not the case.


What can he do??? He's been trying to get a hold of someone to have a conversation, and has had much difficulty.

Posts: 6,667
Topics: 227
Kudos: 551
Solutions: 339
Registered: ‎08-21-2017

Re: Damaged / incorrect laptop

Hello, bcarpen6,


Thank you for taking the time to visit us here on our community forums and letting us know about your brothers experience with this purchase. I can imagine his surprise to open this package only to see a different computer inside and would be glad to give you some details on how to get help moving forward.


​Best Buy's Privacy Policy governs how we must protect our customers' personal information and under what circumstances it may be shared. Your brother is welcome to create a forum account and reach out to us directly. He can also give us a call at (888) BEST-BUY or (888) 237-8289.


We look forward to hearing back from him so we can see what options may be available to assist him. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎05-28-2021

Re: Damaged / incorrect laptop

thank you, he has reached out to you via private message.