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Posts: 1
Registered: ‎06-19-2019

Damaged TV right from opening

On 6/17, I purchased a TV that had damage visible right from opening.  There were pressure marks on the screen that are clearly visible.  When I removed the TV and plugged it in, I found that the whole picture was pixelated.  I attempted to return the TV within 2 hours, and was told that they could not exchange it, as their is no way to prove the damage was their fault.  All they could do was suggest I contact the manufacturer.


When contacting the manufacturer, they told me to take it to Best Buy.  We are in a never ending loop here.  No one wants to help and I'm out $300 for a 55" TV.  Is there anything that can be done?

Posts: 588
Topics: 23
Kudos: 84
Solutions: 34
Registered: ‎07-23-2018

Re: Damaged TV right from opening

Hi there, jlynes,

Thanks for connecting with us on our forums! I know how important it is to make sure that all of your electronics are in excellent condition. I can imagine having a TV damaged so soon would not be ideal at all! 


We would love to take a closer look at the details of your purchase! Would you be able to send us a Private Message with more information? Were you able to speak to a store manager while you were in our store? Please also include your Customer Service Pin (found on your receipt), as well as your full name, email address, and phone number. 

Austin|Social Media Specialist | Best Buy® Corporate
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