06-19-2019 10:39 AM
On 6/17, I purchased a TV that had damage visible right from opening. There were pressure marks on the screen that are clearly visible. When I removed the TV and plugged it in, I found that the whole picture was pixelated. I attempted to return the TV within 2 hours, and was told that they could not exchange it, as their is no way to prove the damage was their fault. All they could do was suggest I contact the manufacturer.
When contacting the manufacturer, they told me to take it to Best Buy. We are in a never ending loop here. No one wants to help and I'm out $300 for a 55" TV. Is there anything that can be done?
06-23-2019 10:38 AM
Hi there, jlynes,
Thanks for connecting with us on our forums! I know how important it is to make sure that all of your electronics are in excellent condition. I can imagine having a TV damaged so soon would not be ideal at all!
We would love to take a closer look at the details of your purchase! Would you be able to send us a Private Message with more information? Were you able to speak to a store manager while you were in our store? Please also include your Customer Service Pin (found on your receipt), as well as your full name, email address, and phone number.