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New Member
Posts: 1
Registered: ‎08-31-2019

Damaged TV and styrofoam

I just purchased a 65" television which was delivered to my apartment by Best Buy.  When I opened the box I noticed some of the styrofoam was broken; after setting up the television I saw there was a crack in the screeen where the broken styrofoam had been.  Is this returnable or exchangeable?  I've read other posts that say Best Buy usually doesn't make concessions for cracked screens, but in this case it looks like it was a direct result of faulty packaging.

Valued Contributor
Posts: 2,204
Registered: ‎02-07-2011

Re: Damaged TV and styrofoam

"delivered to my apartment by Best Buy" is the key phrase here. If it was an online order call them, if it was from a store, call the store. DO NOT WAIT, if you let it go to long they may deny it.
Posts: 5,820
Topics: 197
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Registered: ‎08-21-2017

Re: Damaged TV and styrofoam

Good afternoon, SeanCabaniss,


Welcome to our community forums. I know I would be excited to get a new TV so I can understand your surprise to discover this damaged when setting up your TV. As nckhammond mentioned, we'll help you get a replacement product if your order was damaged in transit. Have you been able to get assistance with this since making this post? Please let us know!

AndrewB|Social Media Specialist | Best Buy® Corporate
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