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Posts: 1
Registered: ‎02-20-2022

Damaged Stove delivered cannot get exchanged

I bought a new gas stove at my local Best Buy on 2/6, it arrived damaged. I initially elected to have it replaced, but later decided to replace it with a more expensive model. After working with overseas support for (honestly) about 2 hours over several calls, now I am told the original damaged stove cannot be returned. I’m very frustrated. What can I do?
Posts: 257
Topics: 1
Kudos: 32
Solutions: 17
Registered: ‎11-29-2016

Re: Damaged Stove delivered cannot get exchanged

Hello, Ernzo2,


Welcome to our Community Forums!


Any order issues can be frustrating. We appreciate reaching out as we understand getting a replacement of your damaged stove will be helpful. In order to review your order and see what options are available, send Private Message with your:


*Full name

*Phone number

*Email address

*Order number


We look forward to your message!




Andy|Social Media Specialist | Best Buy® Corporate
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