Best Buy Store Purchase

[Ernzo2]

I bought a new gas stove at my local Best Buy on 2/6, it arrived damaged. I initially elected to have it replaced, but later decided to replace it with a more expensive model. After working with overseas support for (honestly) about 2 hours over several calls, now I am told the original damaged stove cannot be returned. I’m very frustrated. What can I do?

[Andy-BBY Social Media Specialist]

Hello, Ernzo2,

Welcome to our Community Forums!

Any order issues can be frustrating. We appreciate reaching out as we understand getting a replacement of your damaged stove will be helpful. In order to review your order and see what options are available, send Private Message with your:

*Full name

*Phone number

*Email address

*Order number

We look forward to your message!

Regards,