Best Buy Store Purchase

[jpruddy]

I recently purchased the DJI FPV Combo on 3/10/2023 at a local Bestbuy store in Scranton, PA that included the FPV drone and Goggles V2. Coincidentally when downloading the few flights I had done, there were nine flights logged on the goggles from January 2018 and another one from March 2022. It appears that the goggles had been used, repackaged in a DJI box and sold as new! These systems have what they refer to as a black box that saves all of the telemetry from the flights and ironically this info showed up on my download. 

I've purchased countless items from Bestbuy over the years but never ran into something like this before. Needless to say I'll be inquiring about it with the store manager. 

[Kristy-BBY Social Media Specialist]

Welcome to the Community Forums! We are happy to have you join us Jpruddy!

Thank you for bringing this to our attention. Although, I have never experienced something like this, I can certainly see why you'd be upset with the interaction you described. 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards, 

[jpruddy]

The DJI factory customer rep followed up with me on this and apparently the historical logs (from 2018/2022) are generated during QA checks before the unit leaves the factory. The unit was confirmed new. Go figure.

[Kristy-BBY Social Media Specialist]

Hello, 

Thank you for updating me on this. I'm glad you were able to get a resolution. Please feel free to reach out anytime. 

Thank you again for reaching out to us. As it appears that this situation may now be resolved, we will be closing this conversation at this time. If you need further assistance from us in the future, please don't hesitate to reach back out to us. For faster responses, please include your verification information (full name, phone number, and email address) in your message. Have a wonderful rest of your day!

Regards,