08-03-2018 11:18 AM
08-10-2018 09:54 AM
Welcome to the Best Buy Community forums. Thank you very much for taking the time to share this with us.
An exchange like this should be fairly simple to process, and I apologize that Cory doesn’t appear to have been aware of that. You’re absolutely right that this looks like it could be a gap in knowledge that training could help.
I’ll be sure to forward this to the appropriate people. I’m confident that the next time you shop with us we will be able to provide you with superior service. We rely on customers like you sharing experiences like this so we know where we need to get better, so I really appreciate this.
I hope that your new computer comes in without any further issues. If you do need any additional help, please let me know and I’ll do my best to assist you.
|Kyle R|Social Media Specialist | Best Buy® Corporate|
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