02-25-2019 12:13 PM
02-25-2019 01:19 PM
Welcome to the forums and thank you for reaching out to us! I appreciate you reaching out to us regarding your experience during your return visit. I understand where you’re coming from.
I am happy to see the store took care of this for you, although it didn’t meet your expectations. I am more than happy to document this experience for you at a corporate level for internal review. This will allow the training opportunities that may be available to be properly addressed. If you’d like me to, please send me your full name, phone number, and e-mail address connected to your BestBuy.com account. I look forward to hearing from you.