08-27-2020 01:18 PM
08-28-2020 01:54 PM
08-29-2020 03:11 PM
Hi there, lcarp203,
Thanks for taking the time to connect with us! We know how important your TV purchase is, and we're sorry to hear that it may have been damaged.
It is accurate that our Return & Exchange Promise dictates that we may not accept a return if the product is damaged. While we cannot make any specific promises, we would love to take a closer look at the details of this together. We've responded to your private message, and look forward to helping however we're able.